A furious customer of Zenith Bank has taken to social media to vent over the difficulty in accessing the bank’s new mobile app among other issues.
The female customer, Chioma Iyagba who is popularly known as Mama Ariella on Instagram, said that for three weeks, she has been unable to access the new app to carry out transactions despite trying multiple times.
She revealed this in a video shared via her Instagram page, which has 91,000 followers on Tuesday.
The customer, who claimed to be based abroad, said she has been unable to pay contractors working for her in Nigeria for “the past three weeks, because of her inability to gain access to her money due to the Zenith Bank app issue.
“My house has been tiled,” she said.
Iyagba added that many other customers, mostly those living abroad, have reported the same issue.
She threatened to move all her funds from the bank once she is able to gain access.
The visibly agitated customer said that the bank appears unbothered by the plight of its stranded customers or it would have resolved the issues.
“Zenith Bank woke up one day and decided to log out everybody from their Zenith Bank app, and they didn’t have the decency to tell us.
“I was wondering what’s wrong with my phone, only for Zenith Bank to send a message later that they’ve done a new app and we should download (it)…
“I have downloaded new app now. For three weeks, I cannot log in. I’ve used token. I’ve used token. I’ve used PIN. I’ve used everything usable. I cannot access my money.
“Now, I went to the app and checked people’s comments. Mostly people living abroad are facing the same thing.
“Zenith Bank, you people are criminals. These things are done purposely so that you cannot access your money; they lock your money so that they can be using your money,” Iyagba alleged.
She added that she had similar complaints against Access Bank when she still in Nigeria.
